Young South Africans living with disabilities now have an opportunity to gain valuable workplace experience while working toward a nationally recognised qualification. Clarity EQ has opened applications for its Contact Centre NQF 3 Learnership Programme, offering successful candidates a full year of structured learning and practical work exposure in the customer service industry.
The programme is designed for unemployed youth who want to strengthen their communication skills, gain professional call centre experience, and improve their chances of securing long-term employment within the business process outsourcing sector.
Successful learners will receive a monthly stipend of R5,500 while completing the programme.
About the Clarity EQ Contact Centre Learnership
The Clarity EQ Contact Centre NQF 3 Learnership combines formal training with hands-on workplace experience over a period of 12 months.
Participants will spend part of their time attending classroom-based training while the majority of the programme focuses on practical workplace learning within a real contact centre environment.
This approach allows learners to apply their knowledge in real situations while developing the confidence and skills employers look for in customer service professionals.
The programme is based in Mount Edgecombe, KwaZulu-Natal.
What Learners Will Gain
This learnership offers much more than a qualification. It provides practical industry exposure that can help learners build a strong foundation for future career opportunities.
Benefits include:
- Monthly stipend of R5,500
- Nationally recognised NQF Level 3 qualification
- Workplace experience in a professional contact centre
- Exposure to customer service operations
- Practical communication training
- Customer relationship management experience
- Industry mentorship and support
- Enhanced employability skills
For many young people, this type of experience can become the first step toward a long-term corporate career.
Key Responsibilities During the Programme
Learners will be exposed to various customer service functions and day-to-day contact centre activities.
Inbound Customer Service Support
Responsibilities may include:
- Answering customer enquiries
- Resolving service-related issues
- Assisting customers with information requests
- Updating customer records
- Recording customer interactions accurately
- Providing first-contact support
Outbound Customer Service Activities
Learners may also gain experience in:
- Customer follow-up calls
- Customer satisfaction surveys
- Service campaign support
- Customer retention activities
- Updating customer information
- Supporting sales and lead-generation initiatives
This exposure helps learners understand how modern contact centres operate while developing professional communication skills.
Who Should Apply?
The programme is specifically aimed at unemployed South African youth living with disabilities who have some previous exposure to contact centre environments.
It is ideal for candidates who:
- Enjoy communicating with people
- Have strong interpersonal skills
- Want to build a career in customer service
- Are comfortable using computers
- Can work in a professional environment
- Are committed to learning and personal development
Minimum Requirements
To qualify for the Clarity EQ Contact Centre NQF 3 Learnership, applicants must meet the following requirements:
- Be a South African citizen
- Be unemployed
- Reside in KwaZulu-Natal
- Have a Grade 12 (Matric) certificate
- Be a person living with a disability
- Provide valid medical confirmation of disability
- Have a doctor’s letter confirming disability status
- Possess at least six months of practical call centre experience
- Have exposure to both inbound and outbound call centre functions
- Demonstrate strong English communication skills
- Have active listening skills
- Be computer literate
Candidates should ensure that all supporting disability documentation is accurate and up to date, as verification processes will be conducted.
Why Previous Call Centre Experience Matters
Unlike some entry-level learnerships, this programme requires applicants to have practical call centre exposure.
Previous experience helps learners transition more easily into workplace activities and allows them to focus on developing advanced customer service skills.
Applicants should clearly highlight their experience in:
- Customer support
- Call handling
- Data capturing
- CRM systems
- Customer retention
- Sales support
- Complaint resolution
Including these details on your CV can strengthen your application significantly.
Documents Required
Before starting the application process, prepare the following documents:
- Updated Curriculum Vitae (CV)
- Certified copy of South African ID
- Certified Matric certificate
- Doctor’s letter confirming disability
- Disability status confirmation documentation
- Proof of previous call centre experience
- Any additional documents requested during the application process
Having these documents ready beforehand can help prevent delays.
Tips for a Strong Application
Competition for learnership opportunities can be high. To improve your chances:
Tailor Your CV
Make sure your CV clearly highlights:
- Inbound call centre experience
- Outbound call centre experience
- Customer service skills
- Computer proficiency
- Communication abilities
- Customer relationship management systems used
Highlight Relevant Achievements
Include examples of:
- Customer satisfaction achievements
- Sales targets reached
- Quality assurance scores
- Customer retention successes
- Problem-solving experience
Employers often look for evidence that candidates can perform effectively in customer-facing environments.
How to Apply
Applications must be submitted through the official Clarity EQ online application platform.
Applicants should ensure that all required documents are uploaded correctly and that information provided is accurate before submitting their application.
The closing date for applications is 20 June 2026.
Why This Learnership Is Worth Considering
Customer service remains one of the largest employment sectors in South Africa. Organisations across banking, insurance, telecommunications, retail, and business services continue to recruit skilled contact centre professionals.
This learnership provides participants with recognised qualifications, practical experience, and valuable workplace skills that can be transferred across multiple industries.
For candidates looking to establish themselves in a professional environment, this programme offers a practical route into the world of customer experience and business process outsourcing.
Conclusion
The Clarity EQ Contact Centre NQF 3 Learnership 2026 presents an excellent opportunity for unemployed South African youth living with disabilities who want to gain meaningful workplace experience while earning a qualification.
With a monthly stipend of R5,500, practical call centre exposure, professional development, and a nationally recognised qualification, the programme can help learners build the skills and confidence needed for future employment opportunities.
Eligible candidates should prepare their documents early and submit their applications before the programme reaches capacity.
Frequently Asked Questions
How much is the stipend for the Clarity EQ Learnership?
Successful learners will receive a monthly stipend of R5,500 throughout the programme.
How long is the learnership?
The programme runs for 12 months and combines classroom learning with workplace experience.
Do I need previous call centre experience?
Yes. Applicants must have at least six months of practical call centre experience, including exposure to inbound and outbound functions.
Is the qualification accredited?
Yes. Learners will work toward a nationally recognised NQF Level 3 qualification.
Who can apply?
The opportunity is open to unemployed South African youth living with disabilities who meet all programme requirements and reside in KwaZulu-Natal.
