Sanlam Group invites suitably qualified South African applicants with a Matric (Grade 12) qualification to apply for the Learner: Claims Assessor opportunity within Sanlam Developing Markets.

Learnership Application Closing Date: Not specified

Learnership Location: Pretoria, Gauteng, South Africa

Sanlam Claims Assessor Learnership 2026

Sanlam Developing Markets is recruiting a Learner: Claims Assessor to join its Pretoria office. This opportunity is designed to provide practical workplace experience in insurance claims administration while helping learners build valuable skills in the financial services industry.

The successful learner will assist with assessing insurance claims, verifying supporting documents, capturing claim information, communicating with clients, and ensuring claims are processed accurately and in accordance with company procedures.

This learnership is ideal for recent Matric graduates who are interested in developing a career in insurance, customer service, and claims administration.

Learnership Overview

Details	Information
Company	Sanlam Group
Business Unit	Sanlam Developing Markets
Position	Learner: Claims Assessor
Date Advertised	31 July 2026
Minimum Qualification	Matric (Grade 12)
Experience	Not required
Location	Pretoria, Gauteng
Closing Date	Not specified
Application Method	Online

About Sanlam Developing Markets

Sanlam Developing Markets is a wholly owned subsidiary of Sanlam Life Limited and forms part of the Sanlam Life and Savings Cluster.

The business focuses on providing affordable financial products to South Africa’s entry-level and emerging middle-market customers.

Products include:

Funeral insurance
Life insurance
Education savings products
Personal accident cover
Retail financial products
Group insurance schemes

Purpose of the Learnership

The programme provides practical workplace exposure in claims administration while helping learners develop the skills required to assess, process, and manage insurance claims efficiently.

Learners will receive training in:

Claims assessment
Insurance administration
Customer communication
Claims documentation
Data capturing
Record management
Quality assurance
Claims processing systems

Minimum Requirements

Applicants must:

Be South African citizens.
Have completed Matric (Grade 12).
Be interested in working within the insurance industry.
Be computer literate.
Have good communication skills.

The advertisement does not require:

A diploma or degree.
Previous work experience.

Required Knowledge and Skills

Applicants should be able to:

Maintain high work standards.
Process transactions accurately.
Collect and analyse information.
Perform simple calculations.
Verify documentation.
Maintain records and databases.
Use computer systems effectively.
Communicate professionally.
Work with confidential information.
Follow company procedures.

Key Responsibilities

Successful learners will assist with:

Assessing insurance claims.
Identifying claim types.
Checking supporting documents.
Verifying claim requirements.
Capturing claims on the administration system.
Sending approved claims for payment.
Communicating outstanding document requirements.
Rejecting invalid claims according to company procedures.
Maintaining accurate records.
Responding to customer enquiries.
Assisting with claims reporting.
Performing additional administrative duties when required.

Claims Assessment Duties

Learners will assess whether claims meet the company’s payment requirements by:

Reviewing submitted documentation.
Verifying policy information.
Confirming claim eligibility.
Ensuring supporting documents are complete.
Following standard operating procedures.
Maintaining accurate claim records.

Claims Documentation

Before processing a claim, learners will verify whether the required documents have been submitted.

Documents may include:

Signed claim form.
Identity document of the deceased.
Death certificate.
Proof of banking details.
BI-1663 form.

Only complete claims that meet the required criteria may proceed for payment.

Processing Valid Claims

Where a claim is valid, learners will:

Fresh listings:

Capture the claim accurately.
Confirm payment requirements have been met.
Submit the claim for payment.
Update the claims administration system.
Maintain supporting documentation.
Follow service-level agreements and turnaround times.

Outstanding Documents

Where required documents are missing, learners will:

Identify outstanding requirements.
Contact clients.
Explain which documents are still required.
Update the administration system.
Follow up according to company procedures.
Provide timely feedback.

Handling Invalid Claims

Where claims do not qualify for payment, learners will:

Assess available information.
Apply company policies.
Capture the correct claim outcome.
Reject or repudiate claims where necessary.
Clearly communicate the outcome to clients.
Record reasons for the decision.

Accuracy and Quality Standards

Sanlam requires learners to maintain a claims-processing error rate below:

This requires:

Attention to detail.
Accurate data capturing.
Careful document verification.
Correct claim classification.
Quality control.
Compliance with company procedures.

Client Communication

Learners will communicate with clients by:

Providing claim status updates.
Explaining outstanding documentation.
Responding to enquiries.
Explaining claim outcomes.
Providing professional customer service.
Communicating within agreed turnaround times.

Computer Literacy

Applicants should be comfortable using:

Claims administration systems.
Email.
Electronic document management systems.
Databases.
Reporting tools.
Microsoft Office applications.
Digital filing systems.

Computer literacy should be reflected in the applicant’s CV.

Personal Attributes

Sanlam is looking for candidates who demonstrate:

Customer focus.
Resilience.
Dependability.
Professionalism.
Effective communication.
Collaboration.
Innovation.
Results orientation.
Planning and organisation.
Attention to detail.
Problem-solving ability.
Ability to improve work processes.

Required Application Documents

The advertisement does not provide a complete list of compulsory supporting documents.

Applicants should prepare:

Updated Curriculum Vitae (CV).
Certified copy of South African ID.
Certified copy of Matric certificate.
Any additional documents requested during the online application process.

Only documents specifically requested on the official Sanlam careers portal should be regarded as compulsory.

How to Apply for the Sanlam Claims Assessor Learnership 2026

Applications must be submitted online through the official Sanlam Careers Portal.

Applicants should:

Visit the official Sanlam careers website.
Search for the Learner: Claims Assessor vacancy.
Create or sign in to their candidate profile.
Complete the online application form.
Upload the required supporting documents.
Review all information carefully.
Submit the application while the vacancy remains open.

Learnership Application Closing Date

Closing Date: Not specified.

Interested applicants are encouraged to apply as early as possible while the vacancy is still available on the Sanlam careers portal.

Selection Process

Sanlam will begin shortlisting after applications close.

The recruitment process may include:

Application screening.
Shortlisting.
Interviews.
Verification of qualifications.
Background checks where applicable.

Only shortlisted applicants will be contacted.

Submitting an application does not guarantee appointment.

Employment Equity

Sanlam is committed to employment equity, diversity, and transformation.

Appointments will be made in accordance with the company’s Employment Equity Plan and transformation objectives.

Important Application Checklist

Before submitting your application, ensure that:

You have completed Matric (Grade 12).
Your CV is updated.
Your contact details are correct.
You have a certified copy of your Matric certificate.
You have a certified copy of your South African ID.
Your computer skills are included in your CV.
You have good communication skills.
You can work accurately with confidential information.
You submit your application through the official Sanlam careers portal.
You apply as soon as possible since no closing date has been specified.

Conclusion

The Sanlam Claims Assessor Learnership 2026 is an excellent opportunity for South African matriculants seeking to launch a career in the insurance and financial services sector. With no previous work experience required, the programme provides practical training in claims assessment, customer service, and insurance administration while exposing learners to a professional corporate environment.

Because the application closing date has not been specified, eligible candidates should submit their applications as early as possible through the official Sanlam careers portal. A complete application, updated CV, and all required supporting documents will improve your chances of being shortlisted for this valuable career development opportunity.

Sanlam Claims Assessor Learnership 2026: Apply with Matric