Fidelity Services Group is inviting qualified candidates to apply for its Programme Coordinator position within the Learnerships and Training division. This permanent opportunity is based in Roodepoort, Gauteng, and is ideal for individuals with experience in learnership administration, training coordination, compliance support, and programme reporting.
If you enjoy working with learners, maintaining accurate records, coordinating training activities, and ensuring programme compliance, this role could be an excellent opportunity to advance your career in skills development and training administration.
Programme Overview
Company: Fidelity Services Group
Position: Programme Coordinator – Learnerships
Job Type: Permanent
Location: Roodepoort, Gauteng
Business Unit: Robertville
Industry: Security and Investigations
Functional Area: Training and Skills Development
Closing Date: 30 June 2026
About the Programme Coordinator Role
The Programme Coordinator plays a critical role in supporting the successful implementation and administration of learnership programmes.
The successful candidate will be responsible for managing learner records, monitoring attendance, coordinating with training providers, preparing reports, and ensuring that all programme activities comply with SETA and QCTO requirements.
This position requires a highly organised individual who can manage multiple administrative responsibilities while maintaining accuracy and professionalism.
Key Responsibilities
Successful candidates will assist with the day-to-day coordination and administration of learnership programmes.
Responsibilities include:
Learner Administration
- Coordinating learner enrolments
- Maintaining learner files and programme documentation
- Managing learner records and supporting documentation
- Ensuring all programme information remains accurate and up to date
Attendance Monitoring
- Tracking classroom attendance
- Monitoring workplace attendance
- Following up on absenteeism
- Maintaining attendance registers and reports
Learner Support
- Assisting learners with programme-related queries
- Communicating important programme updates
- Supporting learner progress throughout the programme
Provider and Facilitator Coordination
- Liaising with training providers
- Communicating with facilitators
- Coordinating programme schedules and activities
- Following up on outstanding information and documentation
Reporting and Administration
- Preparing weekly reports
- Compiling monthly programme reports
- Monitoring learner progress
- Reporting programme risks and challenges
- Updating programme tracking systems
Compliance Support
- Assisting with SETA compliance requirements
- Supporting QCTO compliance processes
- Preparing audit files
- Maintaining evidence packs
- Ensuring programme documentation meets regulatory requirements
Why This Role Matters
Learnership programmes rely heavily on strong administration and compliance management.
Without accurate records, attendance monitoring, and proper reporting, training programmes may struggle to meet regulatory requirements and learner development objectives.
The Programme Coordinator helps ensure that all stakeholders remain informed and that programme delivery remains compliant, organised, and effective.
Minimum Requirements
Applicants must meet the following minimum requirements:
- Grade 12 / Matric
- Minimum of two years’ experience in learnership administration, training administration, or skills development administration
- Strong Microsoft Office skills
- Ability to work accurately with documentation and reports
- Good communication and organisational skills
Advantageous Qualifications
While Matric is the minimum requirement, the following qualifications will be beneficial:
- Human Resources qualification
- Training and Development qualification
- Education qualification
- Business Administration qualification
- Related administrative qualification
Required Computer Skills
Applicants must be comfortable using:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
Strong Excel skills will be particularly useful for attendance tracking, learner reporting, and programme management.
Skills and Competencies
Fidelity Services Group is looking for candidates who demonstrate the following qualities:
Administrative Skills
- Excellent organisational ability
- Strong document management skills
- Accurate record keeping
- Attention to detail
Communication Skills
- Professional communication
- Stakeholder engagement
- Learner support and guidance
- Provider coordination
Professional Skills
- Time management
- Problem-solving
- Follow-up discipline
- Compliance awareness
- Reporting ability
- Ability to work under pressure
Ideal Candidate Profile
This opportunity is suitable for candidates who have experience in:
- Learnership administration
- Skills development administration
- Training support
- Programme coordination
- Compliance administration
- Learner management
Successful candidates should be comfortable working in a structured office environment where accuracy and consistency are essential.
Reporting Responsibilities
The Programme Coordinator will regularly prepare reports covering:
- Learner attendance
- Learner progress
- Outstanding documentation
- Assessment evidence
- Programme performance
- Compliance matters
- Programme risks and challenges
These reports help management monitor programme effectiveness and identify areas requiring attention.
Compliance and Audit Responsibilities
A significant part of the role involves supporting programme compliance.
Duties may include:
- Maintaining evidence files
- Preparing audit documentation
- Managing assessment records
- Supporting SETA requirements
- Supporting QCTO requirements
- Following up on compliance-related documentation
Candidates with previous exposure to skills development audits and compliance processes will have an advantage.
Career Growth Opportunities
This role offers valuable experience in:
- Learnership coordination
- Training administration
- Skills development operations
- Compliance management
- Stakeholder engagement
- Reporting and programme monitoring
The experience gained can support future career opportunities in Human Resources, Training and Development, Skills Development Facilitation, Programme Management, and Learning Administration.
Documents Required
Applicants should prepare the following documents:
- Updated CV
- Certified copy of South African ID
- Certified Matric certificate
- Relevant qualification certificates (if applicable)
- Proof of work experience
- Computer skills certificates (if available)
- Reference letters (if available)
Shortlisted candidates may be requested to complete practical administrative or Microsoft Excel assessments.
Tips for a Strong Application
To improve your chances of being shortlisted:
- Highlight learnership administration experience
- Include learner enrolment and attendance tracking responsibilities
- Mention SETA or QCTO compliance exposure
- Showcase reporting and Excel skills
- Include provider and facilitator coordination experience
- Ensure your CV is updated and professionally formatted
Recruiters should immediately see your experience in programme administration and training coordination.
Employment Equity Information
Fidelity Services Group encourages applications from Historically Disadvantaged Individuals.
The company has indicated that Black Female Candidates will receive preference in line with transformation objectives and employment equity requirements.
Preference may also be given to suitable internal candidates while maintaining merit-based selection.
How to Apply
Interested applicants must submit their applications through the official Fidelity Services Group online recruitment platform.
Before applying, ensure that:
- Your CV is current
- Contact details are correct
- Qualifications are attached
- Work experience is clearly outlined
- Supporting documents are complete
Closing Date
The closing date for applications is 30 June 2026.
Applicants who do not receive feedback within 10 working days after the closing date should consider their applications unsuccessful.
Conclusion
The Fidelity Services Group Programme Coordinator Learnerships Role 2026 offers a valuable opportunity for experienced training and skills development administrators looking to advance their careers. With responsibilities that include learner coordination, compliance support, reporting, stakeholder engagement, and programme administration, this position provides excellent exposure within a respected organisation.
Candidates with Matric, strong Microsoft Office skills, and at least two years of learnership administration experience are encouraged to apply before the closing date.
